FAQ's
Frequently Asked Question’s
- How Much Will Shipping Cost or the freight charges?
- Do you charge the sales tax?
- Do you deal in wholesale?
- If I wish to order large quantity, how do I place order?
- Is your site secure?
- What is your Return Policy?
- Do I return the product if I am not happy with my purchase?
- I received my order, but one item was missing. Which procedure to follow?
- How much time will it take for my order to be processed and delivered to me?
- In case I did not received the shipment?
- Can I change my order after I have already submitted it online?
- Can I cancel my order after the shipping process starts?
- Which modes of payment do you accept?
- Should I pay by personal check?
- Do you stock kids or children’s dancewear?
- How I contact you?
- Are Your Products Available In Stores?
- Do you have any Affiliate Program?
- Is the product pictures posted on the website are real items that customer will receive?
- Can I have the product ship as gift?
- Can I place order via telephone?
- Does this shop ship internationally or globally?
- I want to purchase an item that I see on website, but not available in my size/color. Will it be coming back in stock?
- Do you give me honor price adjustments as I ordered something but its now on sale?
How Much Will Shipping Cost or the freight charges?
Shipping costs are based upon the weight of the item and location of your shipping address. Shipping estimators are available throughout the checkout process and from your shopping cart.
Taxes are included in the price.
We do not sell in wholesale but we can offer discounts for bulk quantity purchases. Please email your request for confirmation.
Send us an email to info@icondancewear.com
Yes, shopping at websites powered by Icon Dancewear is safe. Every credit card purchase you make at a website is backed by our Safe Shopping Guarantee.
We assure you that every transaction you make at a website will be 100% safe.
What is your Return Policy?
Link to policy
Sure, we provide you 100% hassle free return policy, it's easy and fast.
We will send an ‘Out of Stock’ notification via email stating that one or more items of your order are out of stock and will tell you about foreseeable future.
If you not receive a notification and your shipment has missed any item that you ordered, please contact customer service@ customer@icondancewear.com
**KEEP THE SHIPMENT BOX or PACKAGING; the shipping company may need to see it for the investigation.
International deliveries have a weight restriction; your order may come in several different boxes/deliveries.
It will take 2-4 weeks for delivery.
Please send us an email to customer@icondancewear.com. We will do everything in our power to investigate and find a solution.
You can change your order until the package ships out.
No, once the package is shipped, your order is definitive. Check ourreturn policy here
We accept major credit cards or through PayPal. PayPal accepts all major credit cards. Don’t have a credit card? No worries, PayPal let’s you transfer money to your PayPal account from your personal bank account. Safe and secure.
Sorry, we do not accept personal checks.
Most of our ranges cater to kids, children and adults of all ages and sizes.
The best way to contact us is through the e-mail contact form on our contact us page. We check and respond our e-mails regularly and promptly (even outside of business hours).
We are a specialist online distributor and do not operate retail storefronts.
We are working on our affiliate program. It will be available very soon.
Yes, we guarantee's about all products to provide as we listed on our web store.
We always send all items packed as gifts.
Sorry, we only accept online orders.
We mainly ship to (country names) or please contact us for other countries.
I want to purchase an item that I see on website, but not available in my size/color. Will it be coming back in stock?
Yes, if it’s a classic. Our classic shirts are here to stay. If your size is not available, it will be very shortly. For exclusives it’s different. The exclusive clothing line is a limited edition line. This means that once a size is sold out it will never come back in. Subscribe to our newsletter to know when the next collections come out. Like this you can be first in line and certain to get what you want.
Yes, if you have purchased a product one week before it goes on sale, we will adjust the price for you. Not applicable to the exclusive collections.
